How to order
You can choose among our wines, surfing on the web-site and sending us an e-mail to: firstname.lastname@example.org
Every request is immediately received by our storehouse and is prepared to be sent just after the validation of the payment.
Payment may be made by bank transfer and cash on delivery.
» Payment by bank transfer: as soon as you indicate your choice, we will send you by e-mail our data to make the payment. The goods will be delivered only after the actual credit to our account. It is recommended to communicate by e-mail once run the payment. Timing of credit/reception is on average 3-4 working days.
» Payment by cash on delivery: it has an additional cost of 5 euro.
How are products delivered?
Directly to your place through our trusted courier, within 36/48 hours from the moment of shipment, with a cost of at least 7 euro to all Italian destinations. Actual shipping costs are calculated basing on the weight of the package.
What if I am not at home when the package is delivered?
You will find a notice of passage. This message indicates that the courier will try again to pass in the next 48 hours. If the second time you are not at home, you can pick up your package by going to the office mentioned in the notice.
Check the conditions of the package at the time of delivery: if the package is not perfectly intact, do not withdraw but return it to the sender. Moreover, check the correspondence in the number of packages.
Keep the invoice and delivery note as valid documents for the guarantee of the goods.
Right of withdrawal
If you are not satisfied with the goods you have been delivered, you can send them back, as provided by law (Dlg. 206/2005) within 10 (ten) days of receipt.
Please, write an e-mail email@example.com, specifying the item you want to give back and the reason for your return.
Bottles will have to be closed, intact in their original box, in perfect condition.
The shipping costs for the return are your responsibility (Art.67).
Exercising the right of withdrawal, you can choose from one of the following options:
– replacement of the goods;
– refund of money only by traceable methods: the refund refers to the price of the product and will be made within 3 days of receipt of the returned goods, after checking their integrity.